Technology head

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Key Responsibilities:

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● Strategic Leadership:

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○ Develop and execute the technology strategy in alignment with Company’s overall

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business goals.

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○ Provide leadership and direction for all aspects of the company’s technology

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infrastructure, software development, tech platforms and IT operations.

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○ Advise the executive team on emerging technology trends and their potential

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impact on the business.

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● Technology Operations:

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○ Oversee the day-to-day operations of the IT department, ensuring reliable,

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efficient, and secure technology services.

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○ Manage the design, development, and maintenance of the company’s digital

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platforms, including websites, learning management systems (LMS), and internal

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software tools.

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○ Ensure the optimal performance and integration of key business systems such as

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Ozonetel, LeadSquared, LMS, and other critical applications.

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○ Implement and manage disaster recovery, data protection, and cybersecurity

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measures to safeguard company assets.

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● System Management:

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○ Oversee the administration, maintenance, and enhancement of company

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systems like Ozonetel (contact center software), LeadSquared (CRM and

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marketing automation), LMS, and other essential technology platforms.

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○ Ensure these systems are fully integrated with other business processes and that

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they meet the organization’s operational requirements.

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○ Regularly review system performance and implement updates or improvements

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to maximize efficiency and user experience.

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● Project Management:

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○ Lead technology projects from concept to completion, ensuring they are

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delivered on time, within scope, and within budget.

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○ Collaborate with other departments to understand their technology needs and

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provide effective solutions.

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○ Prioritize and manage multiple technology projects and initiatives to meet

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organizational deadlines.

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● Team Leadership:

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○ Build, mentor, and lead a high-performing technology team, fostering a culture of

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innovation, collaboration, and continuous learning.

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○ Set clear performance goals for the technology team and conduct regular

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performance evaluations.

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○ Facilitate professional development opportunities for team members to enhance

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their skills and career growth.